SHIPPING & RETURNS

We offer free shipping on all of our products everywhere within the lower 48 states!

Warranty

To make a warranty claim, always keep the vehicle model, date of purchase, vehicle serial number, and information from the retailer where you purchased the vehicle handy.

The warranty is limited to the terms listed below:

Frame, Suspension, Motor: 1 year for parts.
Controller, Charger: 1 year for parts.
Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accidents or vehicle damage caused by careless parking
3. Acts in violation of laws
4. Failure to register your ebike
5. DIY repairs on electronics
6. Abusive use of the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit
8. Damages caused by natural disasters, such as earthquakes, lightning, fire, flooding and other hazards.
9. Rust and/or paint fading caused by heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond the recommended capacity .
11. Damages caused by nails, needles, broken glass , debris, sharp rocks or other foreign objects.
12. Use of the vehicle for stunts, jumping from ramps, stairs, or elevated ramps.
13. If vehicle is used in competitions or racing.
14. Modifications made to the motor, electrical system, suspension frame, and battery.
15. Use of components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

RETURN & EXCHANGE POLICY

Return

We have a 7-day return policy, which means you have 7 days after receiving your BLITZ BIKE to request a return.

Returns are not allowed after 7 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You will also need the receipt or proof of purchase.

Damages and issues
Your e-bike must be clean and in good condition in order to be eligible for a refund. Bikes that are dirty, scratched, or otherwise damaged (with the exception of minor superficial dirt) will NOT be accepted for return. Furthermore, the mileage displayed on the e-bike must be less than 10 miles.
To start a return, you can contact us through email p777one8190@gmail.com . If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. BLITZ bike is not responsible for the shipping cost of the packages returned by the customers themselves.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Product from Unauthorized Resellers
Items damaged by human error
Special or custom orders
Sale items or gift cards
Giveaways or free items

Shipping and Handling fee for non-quality issue return: